English for the Hospitality Industry
OBJECTIVES
Communicate easily with customers in cafés, hotels, restaurants and bars :
- use professional vocabulary to communicate orally
- acquire or revise sentence constructions
- learn how to use tenses, formulate questions, use phrases to express courtesy and service
- improve listening comprehension
- practice understanding English spoken by different nationalities with diverse accents.
COMPETENCIES
Be able to communicate comfortably with customers :
- present menus
- speak about drinks and food
- take orders
- answer customers’ questions and give advice
- manage difficult customers.
LEVELS
Levels are described according to the Common European Framework of Reference for Languages, Learning, Teaching, Assessment: CEFR.
The CEFR describes foreign language proficiency at six levels: A1 and A2, B1 and B2, C1 and C2.
Based on empirical research and widespread consultation, this scheme makes it possible:to establish learning and teaching objectives and to provide a basis for training managers to recognise language qualifications and levels.
IMPROVE MY ENGLISH FOR MY JOB
Structured training courses :
- CECR level descriptions – my needs – made-to-measure
- blended-learning
- materials-content
- my assigned teacher
- learn anywhere
- certificates proposed
- maintain my level after the course
- a reliable training centre
- maximised return on investment.
Paid for by government scheme in France (CPF).
- Speaking: construct simple sentences to communicate about him/herself and other, ask and answer questions about personal details such as where he/she lives, people he/she knows and things he/she has.
- Listening: understand simple information provided the other person talks slowly and clearly and is prepared to help.
- Reading: understand short sentences and basic vocabulary.
- Writing: write short emails, text messages
METHODOLOGY
- distance learning by visio or by telephone
- blended learning: contact time alternates with self-study using structured materials
- the same teacher for a given course for coherent follow-up
SPECIFY OR ORDER A COURSE